Help Center

BeHope is a ministry platform that helps church communities stay connected through prayer requests, peer support, shared resources, community groups, a notice board, and secure giving. Each ministry runs independently on the platform with its own members, announcements, and settings — while members can belong to more than one ministry if they're part of several communities.

Most people join BeHope through an invitation sent by a ministry administrator. The invitation email contains a unique link — clicking it takes you to a signup form where you confirm your name, pick a password, and accept the terms. If you're trying to register a new ministry yourself, use the "Register Ministry" option on the landing page instead.

Email verification is required so we can reliably reach you for password resets, peer support matching, donation receipts, and important ministry announcements. After signing up you'll receive a verification link — click it once and you won't be asked again. If the email never arrives, check your spam folder and use the "Resend verification" option on the sign-in page.

Invitation links expire after a set period for security. If yours has expired, or the link has already been used, contact your ministry administrator and ask them to send a fresh invitation. Each invitation is tied to a single ministry and email address — make sure you're opening the link with the same email the invitation was sent to.

Yes. If you're a member of several ministries, you can switch between them from your profile menu. Each ministry has its own content — prayer requests, announcements, events, and giving are all scoped to the ministry you're currently viewing. Your active ministry is shown in the header so you always know which community you're looking at.

Open the Prayer Wall from your dashboard and click "Submit a Request." Pick a category so ministry leaders know what kind of prayer is needed, choose a privacy level, and write your request. Keep in mind there's a weekly limit on how many requests a single member can submit — this keeps the wall manageable and ensures every request gets attention.

You can post a request publicly so the whole ministry can see and respond to it, anonymously so your name isn't attached, or privately so only ministry leaders can see it. Pick whichever you're most comfortable with — you can always submit privately first and make it public later.

Every public or anonymous prayer on the wall has a "Praying" button you can tap to show the person their request is being lifted up. You can also leave a short written response if you want to share an encouragement or scripture with them.

The prayer journal is your private space to record what you've been praying about, answered prayers, and reflections over time. Only you can see your journal entries — they're never shared with the wider ministry.

Peer support connects you with a trained supporter for a confidential conversation — sometimes by chat and sometimes by video call. You'll fill out a short request describing what kind of support you're looking for, the system routes it to a supporter whose expertise matches, and once assigned you'll receive an email with details to schedule your first session.

Each request is tagged with one or more categories (for example, grief, marriage, anxiety, faith questions). The system looks at which supporters are certified in those areas and who has capacity, then routes your request accordingly. Mental-health-related requests are also reviewed by a clinical supervisor for an extra layer of care.

When your supporter schedules a session, BeHope automatically generates a Google Meet link and emails it to both of you. You don't need a Google account to join — just click the link from the email at your session time. Sessions default to 60 minutes but your supporter can adjust.

Yes. Conversations with peer supporters are private. The exceptions are rare and tied to safety: if a supporter believes you or someone else is in immediate danger, they're required to involve a clinical supervisor or emergency services. Beyond that, what you share stays between you and your supporter.

From the Resources area, click "Request a Resource" and describe what you need — groceries, a ride, furniture, help with a bill, or anything else your ministry supports. A ministry administrator reviews the request and follows up once it's approved.

BeHope uses Stripe Connect, so every donation goes directly to the ministry's own Stripe account — not through a central pool. You can give a one-off amount or set up recurring contributions, and you'll get an email receipt for each donation. Refund requests are handled directly by the ministry.

Your donation history is on your profile under "Giving History." Each entry links to its receipt, which you can download or forward for tax purposes. Receipts are also emailed to you at the time of the donation.

Open the Community area and browse the list of active groups. Click into one to read its description and, if membership is open, tap "Join." Some groups are invite-only — in those cases a group leader has to add you directly.

Events live on the Notice Board alongside announcements. Open an event to see its time, location, and any special details, then tap "RSVP." You can find everything you've RSVP'd to under "My Events" in your profile menu.

The notice board carries ministry announcements (news, general updates, service changes) and events. Important announcements can be pinned to the top of the board by leaders so they stay visible even as newer items are posted.

When you're signed in, look for the bell icon in the header — your browser or device may prompt you to allow notifications. Accept the prompt and you'll start receiving alerts for prayer responses, new announcements, peer support updates, and anything else that matters to you. You can adjust what you receive from your profile's notification settings.

First, make sure notifications are enabled both in your browser/device settings and in your BeHope profile. On mobile, check that your browser has background notification permission. On desktop, some browsers silently disable notifications if you've dismissed too many — you may need to re-enable them from the site settings. If everything looks right and you still don't receive anything, contact support with your device and browser details.

Yes. Open your profile and find the notification preferences section. You can opt out of most non-essential emails independently. We still have to send a small number of required messages (such as password resets and donation receipts) for account and legal reasons.

From the landing page, choose "Register Ministry." You'll create an admin account at the same time — provide the ministry's name, a short description, and your own details. Once submitted, you'll land on your ministry admin dashboard and can start inviting members, posting announcements, and configuring settings.

From the ministry admin dashboard, open the Invitations tab and click "Send Invitation." Enter one or more email addresses, choose a role (member, leader, or admin), and optionally add a personal message. Each invitee gets a unique, single-use link by email. You can see the status of every invitation and re-send expired ones from the same screen.

Ministry admins have a dedicated Prayer Requests view under the admin dashboard where every request is visible regardless of privacy level. From there you can mark requests as answered, archive old ones, or remove anything inappropriate. Removing a request also notifies the member privately.

New resource requests appear in the Resources section of the admin dashboard. Open a request to read the details, mark it approved or declined, and record fulfillment once it's been met. Members are notified at each step so they always know where their request stands.

Online giving is powered by Stripe Connect — each ministry connects its own Stripe account so donations go directly to you. From the ministry admin dashboard, open "Payments & Giving" and click "Connect with Stripe." Stripe will walk you through identity verification and bank account setup; once it's complete, donate buttons become active across your ministry.

Clinical supervisors review peer support requests that involve mental health topics to make sure they're routed to appropriately trained supporters. Supervisors see an elevated view of every mental-health-tagged request, can reassign them, and are pulled in if a supporter flags a safety concern.

On the sign-in page, click "Forgot Password." Enter the email you registered with and we'll send you a reset link. Follow the link (it expires for security) and choose a new password. If the email never arrives, check spam first, then reach out to support.

Make sure you're using the exact email you registered with — BeHope logs you in by email, not username. If the password is wrong, use "Forgot Password" rather than guessing multiple times (repeated failures can temporarily lock the account). If the account says it's inactive, contact support so we can look into it.

Update your email from your profile settings. You'll need to verify the new address by clicking a link we send there — until you verify, your old email remains the one on file.

Account deletion is handled through support so we can make sure your data is removed cleanly across the ministries you belong to. Send a request from the Contact Us page with the email on your account. We'll confirm the request and then permanently remove your account and associated personal data, except where we're legally required to retain it (e.g. donation records for tax reporting).